Bereavement
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Closing or transferring account on behalf of the deceased.
We are truly sorry for your loss.
We will make this process as simple as possible.
mobile customers
No action is required from your side to close a mobile account in lieu of death of our customer. Our services run on direct debit. Once the bank account has been notified and account closed, they will notify us. When this happens, we will automatically suspend the SIM. If no one gets in touch with us within 30 days, the SIM is terminated.
If however, you as the next of kin, would like to transfer the ownership to your name to keep the number active, please contact our support team and we’ll do our best to help. Additional credit checks may be required to transfer the account. Please contact us within 30 days of bank account closure to ensure the number is not lost.
business customers
If the account belongs to a business owner, we will do our best to contact the business in writing within 30 days of being made aware of the loss. If we are unable to make contact with anyone for a further 30 days, the fixed and mobile numbers and all associated services will be suspended on the 60th day and terminated on the 90th day.
calling card customers
No action is required from your side to close the prepaid calling card account in lieu of death of our customer. Our services run on direct debit. Once the bank account has been notified and account closed, they will notify us. We will not take any further payments and will close the account on our side.