The purpose of this privacy statement is to provide user with information about the data we will gather as they use the site. In accordance with this policy, our services are designed to give you the information that you want to receive. will act in accordance with current legislation and aims to meet current Internet best practices.

In general, you can visit without telling us who you are or revealing any personal information about yourself.

Our site does collect information such as IP address, browser type and operating system to help us better understand our audience, but this information does not personally identify you.


We use cookies to improve your experience with our site. A cookie is a very small text file placed on the hard disc that uniquely identifies you, recording your passwords, purchases, and preferences, however, it does not actually contain any personal information. When you return to our site, cookies simply help us to retrieve any personal information or preferences you may have already provided to us. A cookie can only be read by the server that gave it to you and cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies, but you can set your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Information about you

We may ask you to provide certain information about yourself such as name, address, email address, phone number, and other personally identifying information when you make a purchase with, or when contacting you. We will take reasonable precautions to ensure the security of your information using SSL (secure socket layer) certificates that ensure your data is encrypted and safe when submitting sensitive information over the internet.

All personal information you provide to us will only be used for the purpose for which it was provided i.e. to process an order or to contact you. We will also use this information (excluding credit card information) to improve our website and to contact you regarding new products, special offers, and upcoming events. If you do not wish to receive such communication from, please see our opt-out policy below. Information such as IP address, browser type, and operating system is analysed for site trends and statistics.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you request a password reset, your IP address will be included in the reset email.

Reviews may be checked through an automated spam detection service.

Your information will only be shared with third parties that support the business process: such as payment gateways, shipping service providers etc. Under no circumstance will we sell or give away your data to a third party.

If you have an account on or have left reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, phone number, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We accept payments through PayPal, Stripe, and GoCardless. When processing payments, some of your data will be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information. Privacy policies of Paypal, Stripe, and GoCardless (opens in a new window)

Who we are

The website address is Tisa is a brand of calling solutions offered by 9Eons Limited, a wholesale telecommunications specialist. Tisa is a registered trademark. 9Eons Limited, with company registration number 06393882, is a private limited company registered in England and Wales. The website for 9Eons is available at and additional contact details are available on this website.