Help & Support

1. Yes. You can port your mobile number over to us easily.  During the SIM Order process, please provide your PAC or STAC code that you received from your current provider  along with the number you wish to port to and we’ll take care of the rest. Porting number to us usually takes just 24 hours Monday through Thursday. Porting requested on Friday/Weekends or Bank Holidays will be processed next business day. 

There are 2 ways to view your phone number.

1. Dial xxx followed by the call button to see your number on your device screen. 
2. Check your SIM card packaging, Your number is typically on the back of the packaging.

If you have a smartphone, your SIM card will activate as soon as you place it in your device and switch on.

Are you connected to Tisa One’s network?

If you are connected to our network, you will be able to see TisaOne displayed on your phone screen.

If you’re not connected, try doing it manually, by going to your network settings and selecting manual network search and selecting Tisa One when it appears.

Is your SIM card inserted correctly?

Please check your device’s instruction manual or conduct a search online to see how to insert your SIM card on your respective device model.

Is your device unlocked?

In some cases your mobile device may still be locked to the mobile network you purchased it from. In order to get it unlocked, contact them and request for your device to be unlocked.

Expired SIM card?

Tisa One has a policy that requires subscribers to use their sim card at least one every xx days. In the event you haven’t made us of your SIM card in the period, it will be suspended. But not to worry, as you can reactivate it in xx days. If after xx days, there is no top up or usage activity, you’ll need to get in touch with our customer support team to reactivate the SIM. If after xx days of no top up or usage activity your sim card will expire and you will need to get in contact with customer support card as the old number will no longer be available for reactivation. However Tisa One will be happy to provide you with a new SIM card for a small fee.

You can make use of our user friendly online platform that is both easy to use and secure. Accepted methods of payment are credit or debit cards from the list below:

Visa, Visa Debit, Visa Electron, American Express & MasterCard.

Usually, your phone will automatically update it’s internet settings and you will be able to access the internet upon first use. However if that isn’t the case, you’ll need to check your APN settings manually.

Navigate to your phone’s internet settings and check if this is what’s being displayed:

APN name: xxxx

Username: xxx

Password: xxx

If not, change the details to match the above.

Having issues with 5G?

If you have a 5G enabled device Tisa One subscribers have the option to make use of our 5G capabilities. Our 5G services are a standard feature of our services.

Is your device 5G enabled?

To find out if your mobile device supports 5G, check if your smartphone has the LTE option. If you know your mobile device model number, you can also do a quick search engine request to confirm whether your mobile device supports 5G.

Which areas does our 5G cover.

Tisa One can guarantee high quality mobile network coverage. You can check whether your area has 5G coverage here.

Do you have sufficient credit/balance? 

To check your balance, dial xxx followed by the call button to see it on your device screen or dial xxx to listen to it. You can also see your balance when you log in to your Tisa One account online.

International calls not going through?

Without the 0 in the beginning, please ensure you dial the international code, followed by the country code and the mobile or landline number.

Are you connected to Tisa One’s network?

If you are connected to our network, you should be able to see TisaOne displayed on your mobile device screen. If you’re not connected to our network, try connecting manually, by going to your network settings and selecting manual network search and selecting Tisa One when it appears

Plans are renewed automatically as long as you have sufficient balance.

If you do no have sufficient balance, then an sms will be sent to you informing you of your plan’s expiration. If you wish to renew, you will need to top up and complete a purchase to activate the plan.

Please view our rates page for more detailed information

Voicemail feature is automatically activated on your SIM card.

If you would like to deactivate your voicemail please dial xxx and press the call button.

If you would like to reactivate it please xxx and press the call button.

Please note that calls to voicemail are charged from your existing plan. For more information on rates and plans, please view our rates and plans here.