Support

Contacting Support

We’re Here to Help!

If you experience any issues while using our app, our dedicated support team is ready to assist you. Below are the guidelines on how and when to reach out to us.

When to Contact Support:

• App Crashes: If the app unexpectedly closes or fails to open.
• Login Problems: If you’re unable to log in or reset your password.
• Feature Issues: If a specific feature isn’t working as intended.
• Payment Concerns: If you encounter issues with purchases or payments.
• General Inquiries: For any other questions or feedback regarding the app.

How to Contact Support:

In-App Support:

• Open the app and navigate to the “Help” or “Support” section.

Email Support:

• Send an email detailing your issue to hi@tisa.com
• Please include your device type, app version, and a brief description of your issue for faster resolution.

Social Media:

• Reach out to us via our social media channels – we’re here to listen and help!

Response Time:

We strive to respond to all inquiries within 24 hours. Your patience is appreciated as we work to resolve your issue.

Thank you for choosing our app! We’re committed to ensuring a seamless experience for you.