Bereavement Support

Handling an Account After a Loss

We know this is a difficult moment. Our dedicated bereavement specialists keep things simple, respectful and secure while we close or transfer the services you identify.

Priority handling Bereavement requests move to the front of the queue.
Simple guidance Clear steps for closing or keeping essential numbers.
Dedicated help Specialist advisors ready to support you.
Bereavement Support

Support Tailored to Your Account

Pick the account type that applies. We will keep you updated at every stage and ensure the estate is protected.

Mobile Accounts

No action is required to close a standard mobile plan. Once the bank confirms the direct debit is cancelled, the SIM suspends automatically and terminates after 30 days.

  • Let us know within 30 days if you wish to keep the number active.
  • Ownership transfers may require a quick credit check.
  • Ongoing charges stop as soon as the direct debit ends.
Prefer to keep the number?
Contact us within 30 days to move it into your name.

Business Services

We reach out to the business in writing and give plenty of time to nominate a new account lead.

Day 1-30 Written outreach to the business.
Day 60 Services pause if we still have no response.
Day 90 All services close to keep the account secure.

Update us sooner to transfer ownership and avoid disruption.

International Calling

Prepaid calling cards stop billing automatically once the linked bank account is closed. No additional forms are needed.

  • Remaining balances stay available for 30 days.
  • Family members can request number porting if required.
  • We confirm by email when the account is fully closed.

What Happens Next

Share only what you feel comfortable with. We ask for information that helps us keep accounts safe and give you clarity on any balances.

Simple Steps

  1. Tell us which services should close or transfer.
  2. Send a copy of the death certificate or coroner\'s letter.
  3. We confirm the update and any credit balances.

Peace of Mind

  • Sensitive data stays secure and private.
  • We freeze billing while we review your request.
  • You choose how and when we communicate updates.

We are Here to Make Things Easier

Send us a quick message and we will respond within one working day, or sooner if your request is urgent.

Contact Support