Lost, stolen, or accidentally deleted your eSIM? We'll block it instantly and get you back connected within 2 business days.
From reporting to activation — here's what happens.
Call 01908 737 500 with your SIM or mobile number so we can block it immediately.
We confirm your security details and capture incident notes for audit purposes.
Despatched within 2 business days to your registered address via tracked Royal Mail.
Call us once inserted — service switches across usually in under 5 minutes.
Transparent pricing based on your contract type.
Please read these important details about the replacement process.
Replacement SIMs are ONLY posted to your registered address. If lost abroad, you must wait until you return to the UK. We cannot post to any other address regardless of urgency.
You are liable for all calls made from your SIM. Report a lost or stolen SIM at the earliest opportunity so we can apply a temporary block and protect your account.
Our UK-based support team handles replacement SIM requests during business hours. Call us immediately if your SIM is lost or stolen.
Don't wait. Call us now to block your SIM and arrange a replacement.