Proof of Address Requirements
Understanding what documents are accepted as valid proof of address for TISA services and why mobile phone bills typically don't qualify.
Quick Facts
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Mobile bills NOT accepted
Mobile services aren't tied to specific geographical addresses.
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Regulatory compliance
Follows UK Money Laundering Regulations 2017.
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Alternative documents available
Various other documents are widely accepted.
Why Mobile Bills Aren't Accepted
Not Location-Specific
Mobile phone services are not specifically tied to a registered geographical address. You can use your mobile anywhere, making it unsuitable as proof of where you live.
Regulatory Requirements
UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 require address verification to be tied to a specific location.
Important Note
Most companies, government agencies, and banks will not accept a mobile phone bill as proof of address for this reason. This is a widely adopted standard across the UK.
Acceptable Proof of Address Documents
These documents are widely accepted by companies, banks, and government agencies across the UK.
Utility Bills
- Electricity bill (within last 3 months)
- Gas bill (within last 3 months)
- Water bill (within last 3 months)
- Landline telephone bill (within last 3 months)
Financial & Official Documents
- Bank statement (within last 3 months)
- Credit card statement (within last 3 months)
- Council tax bill (current year)
- Electoral roll confirmation
Insurance & Legal
- Motor insurance certificate (current)
- Home insurance policy (current)
- Tenancy agreement (current)
- Mortgage statement (within last 12 months)
Other Official Documents
- GP registration letter
- HMRC correspondence (within last 12 months)
- Benefits letter (within last 12 months)
- TV Licence (current)
For Insurance Purposes
If you need proof of mobile usage for insurance claims, contact your insurance company first to obtain a Claim Reference Number (CRN). This will help streamline the process and ensure you provide the correct documentation.
Need help with insurance documentation?
Contact our support team for guidance on providing usage information for legitimate insurance claims.
Need Document Guidance?
Our UK-based support team can help you understand document requirements and guide you through the verification process.
TISA.One9Eons Limited
Luminous House, 300 South Row
Milton Keynes MK9 2FR
United Kingdom
Still Have Questions?
If you're unsure about which documents to provide or need help with the verification process, don't hesitate to contact our support team.