Document Guide

Proof of
Address.

Find out which documents are accepted as valid proof of address for TISA services and why mobile phone bills don't qualify.

No Mobile Bills
Utility Bills
UK Compliant
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Important

Why Mobile Bills Aren't Accepted

Mobile services aren't tied to a specific geographical address.

Not Location-Specific

Mobile services can be used anywhere, making them unsuitable as proof of where you physically live.

Regulatory Requirement

UK Money Laundering Regulations 2017 require address verification tied to a specific geographical location.

Accepted Documents

What You Can Use

These documents are widely accepted across the UK.

Utility Bills

  • Electricity bill (last 3 months)
  • Gas bill (last 3 months)
  • Water bill (last 3 months)
  • Landline bill (last 3 months)

Financial

  • Bank statement (last 3 months)
  • Credit card statement (last 3 months)
  • Council tax bill (current year)
  • Electoral roll confirmation

Insurance & Legal

  • Motor insurance (current)
  • Home insurance (current)
  • Tenancy agreement (current)
  • Mortgage statement (last 12 months)

Official

  • GP registration letter
  • HMRC correspondence (last 12 months)
  • Benefits letter (last 12 months)
  • TV Licence (current)

For Insurance Purposes

If you need proof of mobile usage for insurance claims, contact your insurance company first to obtain a Claim Reference Number (CRN). This helps streamline the process and ensures you provide the correct documentation. Contact our support team for guidance.

Need Document Guidance?

Our UK-based support team can help you understand requirements and guide you through verification.

Contact Support 01908 737 500