Business
FAQs.

Pocket Office is a dual number SIM that gives you a separate business landline number on the same mobile phone. You can make and receive business calls using your landline number without needing a second phone. It's perfect for small businesses, freelancers and remote workers who want a professional image.

Yes. You can choose a local landline number from any UK area code, giving your business a local presence anywhere in the country. You can also port your existing business landline number to Pocket Office if you prefer to keep the number your customers already know.

No. Pocket Office works on your existing mobile phone. The SIM gives you both a mobile number and a landline number on the same device. Incoming calls to your landline number ring your mobile, and you can choose which number to display when making outgoing calls.

Yes. You can configure business hours so that calls to your landline number outside of working hours are sent to voicemail or a custom greeting. This means you can switch off from work without missing important enquiries.

A regular business SIM gives you one mobile number. Pocket Office gives you two numbers on the same SIM: your mobile number plus a landline number. You can switch between them for outgoing calls and receive calls on both. It combines the flexibility of mobile with the professional image of a landline.

Yes. If you already have a business landline number that your customers know, you can port it to Pocket Office. The porting process is handled by our team and typically completes within 5 to 10 working days with no downtime.

Yes. Pocket Office plans include unlimited UK calls and texts on both your mobile and landline numbers, plus a generous data allowance. All plans also include 5G, EU roaming and WiFi calling at no extra cost.

Yes. Pocket Office works with any unlocked phone that supports a nano SIM or eSIM. Simply insert the Pocket Office SIM and both your mobile number and landline number will be active on the same device. No special hardware or apps are required.

Cloud PBX is a business phone system hosted in the cloud. It replaces traditional on premise phone systems with a feature rich, internet based solution. You get all the features of a professional phone system including auto attendant, call queues, voicemail to email, call recording and conference bridges without any hardware to maintain.

You can use our recommended Grandstream VoIP desk phones, which we sell preconfigured and ready to plug in. Alternatively, you can use the TISA softphone app on your desktop (Windows or Mac) or mobile (iOS or Android). Many businesses use a mix of desk phones for office staff and mobile apps for field workers.

Yes. We can port your existing landline and geographic numbers to our Cloud PBX platform. The porting process is handled by our team and typically completes within 5 to 10 working days. During the transfer, there is no downtime and your calls continue to ring as normal.

We offer two plans: Flex and Max. The Flex plan includes 1,000 UK minutes per user per month and is ideal for small teams. The Max plan includes 2,000 UK minutes and additional features like call recording and advanced call analytics. Both plans are available on 12 or 24 month contracts with savings on the longer term.

Yes. The TISA Cloud PBX app is available for iOS, Android, Windows and macOS. The app lets you make and receive calls using your business number from anywhere with an internet connection. You can transfer calls, access your company directory, check voicemail and manage your availability status.

Features include auto attendant (IVR), call queues, ring groups, voicemail to email, call recording, conference bridges, call transfer, company directory, hold music, time based routing, call analytics and multi device support. All features are managed through an easy to use web portal.

Yes. Cloud PBX supports international calling to over 100 countries at competitive rates. International calls are billed per minute on top of your plan. You can view our international rates in the Cloud PBX portal or contact our team for a detailed rate card.

Our Cloud PBX platform is hosted across redundant UK data centres with 99.99% uptime. Calls are automatically routed through the best available path, and in the event of an internet outage at your premises, calls can be diverted to mobile numbers or voicemail to ensure you never miss a call.

A new Cloud PBX system can typically be set up within 1 to 2 working days. If you are porting existing numbers, the full setup including number transfer takes 5 to 10 working days. Our team handles the entire configuration so you can focus on running your business.

Absolutely. Cloud PBX is ideal for remote and hybrid teams. Staff can make and receive calls on their business number from anywhere using the desktop or mobile app. Calls are seamlessly transferred between devices, and the system works on any internet connection.

Our platform lets you send large volumes of SMS messages simultaneously to multiple recipients. You can send targeted promotional messages, schedule or trigger automatic messages, and track campaign performance with detailed delivery insights. The web portal at sms.tisa.one gives you full control over contacts, campaigns and analytics.

Yes. You can preschedule messages to be sent at specific dates and times, or set up triggered messages that send automatically based on certain actions or events. This is ideal for appointment reminders, marketing campaigns and time sensitive notifications.

We offer prepaid SMS bundles ranging from 1,000 to 100,000 messages. The more you buy, the lower the cost per SMS. Bundles start at 5p per SMS for 1,000 messages and go as low as 3p per SMS for 100,000 messages. There are no monthly fees or hidden charges. You simply top up your bundle when you need more.

Yes. The platform provides comprehensive data insights including delivery status, engagement metrics and campaign performance reports. You can monitor the effectiveness of your campaigns in real time and export reports for your records.

Absolutely. We prioritise data security and comply with UK GDPR regulations to protect your contact information and campaign data. All data is stored securely in UK data centres with encryption in transit and at rest.

Yes. You can set a custom alphanumeric sender ID of up to 11 characters so that your messages appear from your brand name rather than a phone number. This helps increase brand recognition and open rates. Custom sender IDs can be set up in the SMS portal settings.

Yes. We provide a RESTful API that allows you to integrate SMS sending directly into your applications, CRM systems or workflows. The API supports sending single and bulk messages, checking delivery status and managing contacts programmatically. Full API documentation is available in the SMS portal.

A single SMS can contain up to 160 characters using standard GSM encoding. If your message exceeds 160 characters, it will be split into multiple segments and charged accordingly. Messages using special characters or emojis use Unicode encoding which reduces the limit to 70 characters per segment.

The platform automatically manages opt out lists. Recipients who opt out via an unsubscribe link are added to your suppression list and will not receive further messages. This ensures compliance with UK GDPR and PECR regulations. You can also manually add or remove numbers from the opt out list in the portal.

Our platform delivers SMS via Tier 1 direct routes to UK networks, achieving delivery rates of over 99%. Messages are typically delivered within seconds. The platform provides real time delivery receipts so you can monitor the status of every message sent.

Yes. You can import contacts via CSV file upload directly in the SMS portal. The platform supports custom fields so you can personalise messages using merge tags such as first name, company name or appointment date. You can also create contact groups for targeted campaigns.

Yes. The platform supports sending SMS to over 200 countries worldwide. International SMS rates vary by destination and are deducted from your credit balance. You can view international rates in the SMS portal before sending.

Yes. The platform includes pre built templates for common use cases such as appointment reminders, promotional offers, delivery notifications and payment confirmations. You can also create and save your own custom templates with merge tags for quick reuse across campaigns.

SMS credits are valid for 12 months from the date of purchase. Unused credits after 12 months will expire. You can check your credit balance and expiry date at any time in the SMS portal dashboard.

Business accounts are invoiced monthly. Your invoice includes all line rentals, call charges, roaming costs and any addons for the billing period. We accept payment by Direct Debit, bank transfer or card. Invoices are emailed to your nominated billing contact and available to download from your business portal.

Yes. If a SIM is lost, stolen or damaged, contact our business support team. We'll dispatch a replacement SIM with the same number by next day delivery. For security, the old SIM is deactivated immediately to protect your business communications.

If you wish to leave, contact our business team to request a PAC code (to keep your numbers) or a STAC code (to cancel without porting). We'll provide your code within one working day. Please note that early termination fees may apply if you are still within your minimum contract period.

Call forwarding can be set up directly from your phone using standard divert codes, or through the TISA business portal for Cloud PBX lines. You can forward calls when busy, when unanswered, or unconditionally. Visit our call forwarding guide for step by step instructions.

Use our coverage checker tool to verify 4G and 5G coverage at your business premises and other locations. Simply enter a postcode or address to see detailed coverage information for indoor and outdoor use.

We accept payment by Direct Debit, bank transfer (BACS) and debit or credit card. Direct Debit is the preferred method for business accounts as it ensures your payments are always on time. Payment terms are 14 days from the invoice date.

Yes. You can upgrade your plan at any time and the change takes effect immediately. If you need to downgrade, the change will take effect from your next billing cycle. Contact your account manager or our business team to discuss your options.

Yes. All your TISA business services including SIMs, Pocket Office, Cloud PBX and Bulk SMS can be consolidated onto a single monthly invoice. This simplifies your accounting and gives you a clear overview of all business communication costs.

All business plan prices are shown exclusive of VAT. VAT at the prevailing rate (currently 20%) is added to your invoice. A full VAT breakdown is included on every invoice for your records. If your business is VAT registered, you can reclaim the VAT on your TISA business services.

If you cancel before the end of your minimum contract period, an early termination fee may apply. This is calculated as the remaining monthly charges for the rest of your contract term. Once your minimum term has ended, you can cancel with 30 days notice at no additional cost.

Yes. You can set monthly spend caps on each SIM to control out of bundle charges such as international calls, premium numbers or data overage. Once the cap is reached, chargeable services are barred until the next billing cycle. Contact your account manager to set spend limits.

Invoices are emailed to your nominated billing contact each month and can also be downloaded from your business portal at any time. You can view current and historical invoices, download PDF copies and see a breakdown of charges by SIM or service.

Yes. If your business has multiple locations, we can set up cost centre billing so that charges are allocated to individual sites or departments. This makes it easy to track and manage communication costs across your organisation.