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Business Broadband

Business full fibre, up to 1000 Mbps. Fibre only, with no separate phone line rental.

Three speeds, the same specification on all three. Static IP and business router included, and a 48 hour repair target. Nothing to pay upfront when you move an existing fibre service to TISA.

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Three speeds. That is the whole decision.

80Mbps down, 20 up

Business Fibre 80

Suitable for smaller teams, cloud phones, payments and everyday cloud applications.

£49.99a month, ex VAT
330Mbps down, 50 up

Business Fibre 330

Designed for busier teams using video meetings, cloud applications and regular file transfer.

£59.99a month, ex VAT
1000Mbps down, 115 up

Business Fibre 1000

Full gigabit service for heavier cloud usage, large file transfers and demanding workplaces, where available.

£69.99a month, ex VAT

24 months is the standard minimum term. 12 months is available on request and quoted individually.

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A small business team working in a loft office, laptops on the table and the business broadband router beside them

On every plan

The specification is identical on all three. Only the speed changes.

  • Static IP address. One static IP included for services such as VPN access, CCTV or hosting. More addresses are available if you need them.
  • Business router. Pre-configured business router included, or use your own if you prefer.
  • Unlimited data. No data cap or broadband fair-use allowance.
  • 48 hour repair target. Standard repair target included on every plan.
  • Fault reporting 24/7. Broadband faults can be reported at any time.
  • No separate phone line rental. Full fibre is a data-only connection.

Moving an existing service, or installing a new one.

Switching an existing fibre service

£0

Already have a compatible fibre service at the premises? This is a migration, so there is no setup or installation fee to pay, and the pre configured business router is included at no charge. TISA handles the changeover with your current provider.

Most straightforward switches take around one working week. Your existing service remains active until the agreed changeover.

New fibre installation

£149.99

If a new fibre installation is required, an engineer may need to visit the premises. The figure covers a standard installation, and the pre configured business router is included at no charge here too.

Timing depends on the address and engineer availability. If additional engineering work or charges are required, TISA confirms them before work begins. The uplifts are published in full.

Adding broadband to an existing TISA account

Read this first

Two things worth knowing before you order.

Your existing phone line

Full fibre is a data-only service. If alarms, lift phones, care lines, door entry systems, older card terminals or other equipment use your existing telephone line, tell us before switching. Clause 2 covers this.

Your actual speed

Headline speeds are up to figures. TISA confirms availability and the applicable speed information for your premises before you commit. Clause 3 sets out what happens if we cannot deliver it.

Support

If your broadband goes down.

Standard support, included: a 48 hour repair target on every plan, and faults can be reported 24 hours a day, every day of the year.

Priority Repair, £14.99 a month: a 24 hour repair target.

Critical Repair, £24.99 a month: a 7 hour repair target.

Repair targets are service objectives rather than guarantees and may be subject to access and service conditions. See the Broadband Terms for full details.

Optional extras, on top of the static IP already included: one more static IP £1.99 a month, a block of two £9.00, a block of six £15.00, Traffic Priority £7.99 a month. All ex VAT.

Business broadband questions

What broadband speed will I actually get?
Speeds are quoted as up to figures because the achievable rate depends on your premises. Before you commit, TISA confirms the minimum guaranteed download speed for your specific address. If we cannot deliver that speed and cannot put it right within 30 days of you reporting it, you may leave without an early termination charge.

How long does switching or installation usually take?
A new connection takes a minimum of five working days from order, and usually one to three weeks depending on engineer availability at your postcode. Switching an existing full fibre service is faster because no new cabling is needed.

What happens if my broadband goes down?
Every TISA business broadband plan includes a 48 hour repair target with engineers attending Monday to Saturday, and faults can be reported 24 hours a day, every day of the year. A 24 hour target with cover on any day, including bank holidays, is a paid option called Priority Repair at £14.99 a month excluding VAT. A 7 hour target, any day and any time, is a paid option called Critical Repair at £24.99 a month excluding VAT. Neither faster target is included in the plan price.

Is a static IP included?
Yes. Every TISA business broadband plan includes one static IP address at no extra cost, which matters if you run a VPN, remote access, CCTV or a hosted service. Additional addresses are available on top of that one: a single extra address is £1.99 a month excluding VAT, a block of two is £9.00 and a block of six is £15.00.

Can I keep the service if my business moves premises?
Broadband cannot be transferred between addresses. A move is treated as ending the service at the old premises and installing a new one at the new address, which means a new setup fee and a new minimum term.

How is business broadband different from home broadband?
Business broadband is prioritised for business traffic, carries a faster repair target with engineer attendance on Saturdays, includes a static IP address, and is supported by a UK business team rather than a consumer helpdesk. Home broadband typically has a 72 hour or longer repair target with no committed engineer attendance.

Tell us the postcode. We’ll tell you what the premises can get.

We’ll confirm availability, the appropriate speed and the exact price before you commit.

Get a quote Book a meeting

Or call 01908 737 500, Monday to Friday 9.30am to 5pm, or email hi@tisa.one with your current broadband bill and we’ll compare it. Broadband terms and conditions.

All prices exclude VAT. Live service status is published at status.tisa.one.